Technology Requirements

REQUIRED COMPUTER EQUIPMENT AND SOFTWARE

Your computer should meet the following requirements:

  • Windows 10 or higher, or Macintosh OS 10.X or higher
  • Google Chrome
  • Internet access
  • At least 20 GB of free hard drive space (more recommended)
  • At least 4 GB of RAM (more recommended as it will improve the performance of video playback)
  • Intel i5 fifth generation or higher
  • Pop-Up blocking disabled
  • Microsoft Office version 2007 or higher, or Office for Mac 2011 or higher, or G Suite (included with your student email address), or a compatible office program/suite
  • Most recent version of Adobe Flash and Reader (available at adobe.com)
  • Most recent version of Java or Java plugins

Review these requirements to ensure your Chrome browser is up-to-date.

MINIMUM COMPUTER SKILLS

You should be able to:

  • Demonstrate a working knowledge of word processing.
  • Demonstrate fluency with your Windows or Mac operating system. This is demonstrated by the ability to file, save, retrieve, and manipulate documents within the system.
  • Access, file, and respond to email.
  • Log onto the Internet with an Internet Service Provider (ISP).
  • Navigate the Internet, including the World Wide Web (www), using the appropriate browser.
  • Attach, receive, and send files/documents to others; download and open files sent to students.
  • Conduct an Internet search.

TECHNICAL ISSUES

  • Make sure that you are using a laptop and not a smartphone.
  • Make sure you are using Google Chrome.
  • Review the computer requirements to make sure that your computer meets the requirements.

Students should not wait until the last minute to complete assignments. Each student bears full responsibility for submitting assignments in a timely manner. Computer or internet-related technical issues will not grant the student extra time to turn in an assignment. Students are fully responsible for making sure their computer and/or internet is working and meets the requirements.
If, after following the above steps, you are still having difficulty with completing the assignment, email [email protected].
Please note: When students allege that Canvas was unavailable and this is why they could not submit their assignments in a timely manner, students should be aware that the administration is able to see whether: (1) other students were submitting assignments to Canvas at the same time, and (2) the student in question was turning in assignments to Canvas for other courses at the same time.

RESETTING YOUR EMAIL PASSWORD

Go to https://password.tiu.edu to reset your password.
Step-by-step instructions for accessing TLS platforms and using the MFA app on your phone can be found in this document:

COMPUTER BEST PRACTICES

Review the video below for some helpful guidance.

TIME ZONE

Be sure that Canvas is in the Pacific Standard time zone so that you are not missing Live Sessions or submitting assignments late.
If you need assistance adjusting the time zone within Canvas, you can follow the directions in this article: How Do I Set a Time Zone.